Shipping Policy

We’re committed to getting your coffee to you fresh and in a timely manner.

Order Processing

All coffee orders are roasted and prepared with care. Orders are typically shipped within 7 days of purchase.

Once your order has been shipped, you’ll receive a shipping confirmation with tracking information when tracking is available.

Please note that the time it takes to receive your order begins after your order has been shipped, not when it is placed.

Shipping Within Canada

We ship throughout Canada using Canada Post.

Shipping rates and available options are calculated at checkout based on your delivery address and order.

Delivery times may vary depending on your location and Canada Post service levels. Remote and rural destinations may require additional transit time.

Shipping to the United States

We ship orders to the United States using Canada Post.

Applicable duties, import taxes, and customs charges are calculated and collected at checkout when required. For eligible shipments, these charges are prepaid through our shipping process so that you should not have to pay the same import charges again upon delivery.

Customs requirements and charges can change, and delivery times may be affected by customs processing.

Tracking

Tracking information will be provided when available. Once an order has been handed over to Canada Post, transit times and delivery are handled by the carrier.

Tracking information may not update immediately after shipment. Please allow some time for the carrier's tracking system to register your package.

Delays

While we do our best to ship orders promptly, we cannot guarantee delivery dates.

If your order appears to be significantly delayed, please contact us and we’ll do our best to help.

Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible with your order number and photographs of the package and coffee.

If your tracking information indicates that a package has been delivered but you cannot locate it, please check with household members and your local delivery location first. If you still cannot locate the package, contact us and we’ll help determine the appropriate next steps.

Questions

If you have questions about your order or shipping, please contact us through the contact information provided on our website.